USER GUIDE

Select your card below:

GETTING STARTED

You can start using your prepaid Jade Gift MasterCard®. You will need to enter the 4-digit PIN for each transaction. Find your card’s default PIN number beneath the scratch panel inside the pack. If you wish to reset the PIN please contact our 24-hour Customer Service on +971 4 870 6565, the new PIN will be sent to your registered email.

How to use your card

Your spending

Spend worldwide with your prepaid Jade Gift MasterCard®. Use it like any other debit or credit card wherever the MasterCard® logo is displayed. You can use it online to treat yourself or pay your bills and at point of purchase wherever you are in the world.

Check your balance

Online

Log in to your account by clicking on the Manage my card. Follow the steps to create your username and password.

Or call

24-hours a day, 7 days a week +971 4 870 6565.

Report to us

If you have lost your card, suspect illegal activity or if there is anything you would like to share with us please contact Customer Service Advisor immediately on +971 4 870 6565 or write to info@myjadecard.com.

Online purchases

When you make an online purchase, the name, address, and phone number you use must be exactly the same as the information you provided when registering your card in order to avoid declines. Please refer to the activation receipt.

Online shopping sites usually request your card’s security code, CVV or CVC number. This number can be found on the back of the card as shown in the image below.

Fees and charges

The information contained in this chart is the key feature of our product and forms an integral part of our Terms and Conditions.

Limits

The Jade Gift card has the following limits:

Limits

Limits AED

Minimum load

100

Maximum load

3,500

Maximum balance at any time

3,500

Card Validity

1 year

Grace Period

1 month

We may lower the limits specified above for some or all of the users at our sole discretion.

Fees

Card Fees

Limits / Fees AED

Card Issuing Fee

20

Decline fee

2

Transaction Charges

Online purchase over AED 30.01

Free

Online purchase under AED 30

1

POS Domestic

Free

POS International

Free

Inactivity fee (3 months no use)

15

Balance enquiry by phone

1

Online balance enquiry

Free

Lost / Stolen / Expired card fee

Card replacement

20

Postage

Depending on your collection method

Reactivation fee (within the grace period)

22

Replacement fee for lost/stolen cards and card renewal

Our replacement fee is just AED 20. Courier charges will be charged to the user as applicable. Charges will vary depending on your location and the speed of courier services.

Foreign currency surcharge

Our foreign currency surcharge is only 3.5%.

Balance enquiry

You can obtain an up-to-date balance of your card by calling +971 4 870 6565 or by clicking on the Manage my card. A balance enquiry by phone costs AED 1, while its free if done through the website. Some ATMs may have additional fees.

PIN replacement

You can call us on +971 4 870 6565 to get a PIN reset.

If you enter an incorrect PIN 3 times the card will be blocked. You need to call to the customer service center to unblock the card.

Redeeming unspent funds on an invalid card

You have a card validity period of 12 months from loading to spend the funds on your Jade Gift card. After this time your card will become invalid.

We do however offer a one-time grace period of 1 month which gives you the opportunity to redeem any unspent funds stored on your Jade Gift Card by re-activating your card. After this grace period you will not be able to reactivate your card or retrieve any unspent funds.

Contact a Customer Service and your funds can be transferred to your new Jade Gift card. A replacement and reactivation fee of AED 22 will be deducted from your balance.

Please note that a monthly account maintenance fee of AED 15 will be deducted from your Jade Gift card at the end of each month during the grace period, until you contact us to replace and reactivate your card.

Security check

If you need us to verify the security of your card for a fraud check:

  • and your verification fails, you will be charged AED 200.
  • If your security check verification supports your claim, the validation interbank fee is only AED 60.