FAQs

Where can I buy the Mastercard Gift card?

These are gift cards handed over to winners of Mastercard promotional campaign/s and are not available for individual purchase.

Do I need to activate my card?

Your card will be activated within 2 working days of you submitting your KYC details. We strongly advise you to register your card so that you can make use of the free online portal to view your balance and transaction details.

How can I check my balance?

Simply go to Manage my card.

Can I use my Mastercard Gift card at ATMs?

You cannot use your Mastercard Gift card for ATM withdrawals, but you can use it online and for point-of-sale purchases.

What do I need to log in to the website?

You need to create a username and password for your card when you first log in with your card number.

When is my Mastercard Gift card loaded?

Your Mastercard Gift card is loaded at the time of activation and ready to use after that.

How much money is loaded on the card?

Each card is loaded with AED 3500.

What do I do if I lose my card?

Contact a Customer Service Representative on +971 4 870 6565 immediately to report card lose. We will block the card and avoid any further transactions from the card. Unfortunately, the Mastercard Gift card cannot be replaced.