USER GUIDE

Getting started

You can start using your prepaid Mastercard® Gift card. You will be required to enter the 4-digit PIN to make purchases at any outlet. Find your card’s default PIN number beneath the scratch panel inside the pack. If you wish to reset the PIN please call to customer service centre +971 4 870 6565

How to use your card

Your spending

Spend worldwide with your prepaid®. Use it like any other debit or credit card wherever the Mastercard® logo is displayed. You can use it online to treat yourself or pay your bills and at point of purchase wherever you are in the world.

Check your balance
Online
  • Log in to your account by clicking on the Manage my card tab.
  • Follow the steps to create your username and password By Calling
By Calling

+971 4 870 6565 (Saturday – Thursday 8 AM to 9 PM excluding public holidays)

Report to us

If you lost your card; suspect illegal activity or anything you like to share with us please contact Customer Service Advisor immediately on +971 4 870 6565.

Online purchases

When you make an online purchase, the name, address, and phone number you use will need to be exactly the same as the information you provided when registering your card in order to avoid declines. Please refer to the activation receipt.

Online shopping sites would generally request your card’s security code, CVV or CVC number. This number can be found on the back of the card as shown in the image below

Fees and Charges Chart

The information contained in this chart is the key feature of our product and forms an integral part of our Terms and Conditions.

Limits

The Mastercard® Gift card has the following card limits:

Limits

Limits AED

Maximum load

3500

Maximum balance at any time

3500

Card Validity

1 year

Grace Period

1 month

We may lower the limits specified above for some or all the users at our sole discretion.

Fees

Card Fees

Fees AED

Decline fee

2

Transaction Charges

Online purchase over AED 30.01

Free

Online purchase under AED 30.01

1

POS Domestic

Free

POS International

Free

Inactivity fee (3 months no use)

15

Balance enquiry by phone

1

Balance enquiry online

Free

Lost / Stolen / Expired card replacement

Not Available

Reactivation fee (during the grace period)

25

Replacement for Lost/Stolen Cards and Card Renewal

There is no replacement available for Lost/Stolen Cards and there is no card renewal after expiration of the card validity.

Foreign Currency Surcharge

Our foreign currency surcharge is only 3.5%

Balance enquiry

You can obtain an up-to-date balance of your card by calling +971 4 870 6565 or by clicking on the 'Manage my card' tab. A balance enquiry by phone costs AED 1, while its free if done through the website.

PIN replacement

You can request a PIN replacement by calling the customer service centre. New PIN will be sent to your registered email. Incorrectly entering a PIN three (3) times will block your card. You will need to call Customer Service to unblock the card.

Unspent Funds on a Card

You have a Card Validity Period of 12 months from loading to spend the funds on your Mastercard® Gift card. After this time, your card will expire and become invalid.

We do however offer a one-time grace period of 1 month which gives you the opportunity to use any unspent funds stored on your Mastercard® Gift card by re-activating your card. After this grace period, you will not be able to reactivate your card or retrieve any unspent funds.

Contact a Customer Service Advisor within 5 days of card expiration to reactivate your Mastercard® Gift card. A Reactivation Fee of AED 25 will be deducted from your balance.

The Card will cease to be valid twelve months from the date of activation; this is referred to as the ‘expiry date’. On the expiry date, the card will cease to function and you will not be entitled to use the Card unless you contact customer services to request that the Card be extended. If you do not contact Customer Services to request that the Card be extended, the Available Funds at the expiry date will be forfeited.